Trust Wallet Privacy and Policy
Last Updated: 18 January 2022
Please note that this privacy statement will regularly be updated to reflect any change in the way we handle your personal information or any changes in applicable laws. This Privacy Notice describes the policies and procedures of DApps Platform, Inc., (“we,” “our,” or “us”) pertaining to the collection, use, and disclosure of your information on www.trustwallet.com and related mobile applications and products we offer (the “Services” or “Trust Wallet”).
Your right to privacy and the protection of your personal data is important to us. The following sections provide further details as to how we process your personal information through Trust Wallet. We don’t share your information with third parties except to deliver you our Services and products, comply with the law, make Trust Wallet better, protect our rights, or effectuate a business transfer. We’re not a huge, faceless corporation. We’re just developers trying to deliver an incredible product. If you have any questions or concerns about this policy, please reach out to us at [email protected]
HOW DO YOU ACCEPT THIS POLICY?
WHAT PERSONAL INFORMATION DO WE COLLECT FROM OUR USERS?
We do our best to minimize the amount of Personal Information that we collect from Trust Wallet users. Your contact information, such as your phone number,, or email address (depending on how you contact us), may be collected when you communicate with us for support, or if you report a bug or other error related to Trust Wallet or when you interact with us through social media. When you use our Services, we process PUBLIC wallet addresses that you generate through Trust Wallet. Category of personal information Types of personal information captured by category Purpose Legal Basis (UK & GDPR) Personal details, contact details, and identifiers. Name, all types of identifiers and contact details (such as e-mail,phone numbers when you have shared this information with us) Facilitating communication with you for customer support purposes. Our legitimate interests in ensuring proper communication and handling within the organization. Your consent when we ask for it to process your personal information for a specific purpose that we communicate to you. When you consent to processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing your data for that purpose. System and application access data and internet and electronic network activity information The Internet protocol (IP) address used to connect your computer or mobile device to the Internet. Trust Wallet Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content and your setting preferences) Provide troubleshooting, and improve TrustWallet Services. To analyse performance, fix errors, and improve the usability and effectiveness of Trust Wallet services. Our legitimate interests and the interests of our users in, for example, detecting and preventing fraud and abuse in order to protect the security of our users, ourselves, or other. Commercial information Records of any contractual agreements between yourself and Trust Wallet. Necessary for the performance of a contract to which you are a party. Our legitimate interests in keeping records and necessary for the performance of your contract.
WILL WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES?
Information about our users is an important part of our business and we are not in the business of selling our users’ personal information to others. We may transfer personal data to our service providers or third parties in connection with Trust Wallet’s operation of its business, as certain features on Trust Wallet rely on various third-party products and services (collectively “Third Party Services”), . These third party services providers only have access to certain Personal Information, such as your public Wallet addresses, to perform their functions and may not use it for other purposes. Furthermore, they must process the personal information in accordance with our contractual agreements and only as permitted by applicable data protections laws. Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, user information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy notice (unless, of course, the user consents otherwise). Also, in the unlikely event that TrustWallet or substantially all of its assets are acquired, users' information will be one of the transferred assets. We may share non-personally identifiable information publicly and with our partners- like publishers, advertisers, developers, or right holders.
HOW WE USE THE INFORMATION WE GATHER
YOUR RIGHTS WITH RESPECT TO THE PROCESSING OF PERSONAL DATA
You are entitled (under the conditions, and subject to the exceptions, set out in applicable law) to: Request Access to the personal information we process about you: You can request access to the information we have collected from you. You can do this by contacting us at [email protected] We will provide you with a copy of the data we process about you. To comply with your request, we may ask you to verify your identity. We will fulfill your request by sending your copy electronically. For any subsequent access request, we may charge you an administrative fee. Request a rectification of your personal data: If you believe that the information we have collected is incorrect or incomplete, you may contact us so we can update it and keep your data accurate. Object to the processing of your personal data: you may request that we no longer process your personal data. Request to erase your personal data: you may request the erasure of your personal data, including where such personal data would no longer be necessary to achieve the purposes for which it was collected. Any data that is no longer needed for purposes specified in the “How We Use the Information We Gather” section will be deleted after ninety (90) days. Wallet addresses created through the Trust Wallet application cannot be deleted from the Ethereum blockchain, therefore we are unable to delete this personal information. If at any point you wish for Trust Wallet to delete information about you, you may contact us at [email protected] Request the restriction of the processing of your personal data: you may request that TrustWallet only processes your personal data in limited circumstances, including with your consent. Under California Consumer Protection Act (“CCPA”) you also have the right not to be discriminated against because of the exercise of your rights. Please note that we do not sell your personal data.
Please note that even If you delete your Wallet or addresses from the Trust Wallet mobile application, uninstall Trust Wallet mobile applications from your device, or request that your information be deleted, we still may retain some information that you have provided to us to maintain Trust Wallet or to comply with the laws and regulations to which Trust Wallet is subject. If you have any question or objection as to how we collect and process your personal information, please contact [email protected]
We are committed to making sure your information is protected in accordance with applicable laws and our data privacy policies. We have selected third-party vendors that use the Ethereum network, including Coinbase, Shapeshift, and Changelly, that help us keep your Personal Information safe. Unfortunately, we do not control these third parties and therefore cannot guarantee complete security. We work to protect the security of your personal information during transmission by using encryption protocols and software. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your personal information and secure all connections with industry standard transport layer security. Even with all these precautions, we cannot fully guarantee against the access, disclosure, alteration, or deletion of data through events, including but not limited to hardware or software failure or unauthorized use. Any information that you provide to us is done so entirely at your own risk.
CONDITIONS OF USE, NOTICES, CHANGES AND UPDATES TO PRIVACY NOTICE