Privacy and Policy
Last Updated: August 1st, 2018
WHAT PERSONAL INFORMATION DO WE COLLECT FROM OUR USERS?
HOW WE COLLECT INFORMATION
When You Contact Us. We may collect certain information if you choose to contact us, if you use our Services or if you report a bug or other error with Trust Wallet. This may include contact information such as your name, email address, phone number, and public wallet address. We, or companies that provide services on our behalf, may also collect certain Non-Personal Information from you, such as your locally hosted public wallet (a “Wallet”) addresses.
Information We Automatically Collect
Users who visit our website or use our application may have their device’s IP address logged for the purpose of generating anonymous statistics or troubleshooting the performance of our web servers. Your IP address will not be used to track or identify you, but may be used to determine your geographic location in order to determine which of our services you are presented with. Users of our website or mobile applications will receive an anonymous unique device id (“UDID”) for the purpose of identifying the device to Trust Wallet servers. This UDID will not be tied to users’ identities, but will be used for debugging purposes and to differentiate devices when users access our Services using multiple devices.
Third Party Services
HOW WE USE THE INFORMATION WE GATHER
We primarily use the limited information we collect to enhance Trust Wallet. Except if we sell all or a portion of our business, or as otherwise described below, we do not rent, trade, or sell your Personal Information. Use of Information to Provide Trust Wallet to You Some ways we may use your Personal Information are to: Contact you when necessary; Respond to your comments, questions, or issues related to bugs or errors with Trust Wallet; Provide you with additional information; Send you information and marketing materials about services and products available through Trust Wallet, using push notifications or other means; Train our team members; or Other internal business purposes. Aggregated Personal Data and Non-Personal Information We may share or disclose aggregated Personal Data or Non-Personal Information with service providers or with other persons we conduct business with, including but not limited potential third-parties for the purpose of showcasing the performance of the company. These service providers and other persons may also share with us aggregated Non-Personal Information that they have independently developed or acquired. Additionally, we may combine aggregate information from the pixel tags, web beacons, and cookies with similar data we collect from other visitors to help us improve our Services. When doing so, we do our best to ensure that the any aggregated information cannot be linked back to you.
Agents or Third Party Partners
Protection of Us and Others
WHAT PERSONAL INFORMATION CAN I ACCESS OR CHANGE?
You can request access to the information we have collected from you. You can do this by contacting us at [email protected] We will make sure to provide you with a copy of the data we process about you. To comply with your request, we may ask you to verify your identity. We will fulfill your request by sending your copy electronically. For any subsequent access request, we may charge you with an administrative fee. If you believe that the information we have collected is incorrect, you are welcome to contact us so we can update it and keep your data accurate. Any data that is no longer needed for purposes specified in the “How We Use the Information We Gather” section will be deleted after ninety (90) days. Wallet addresses created through the Trust Wallet application cannot be deleted from the Ethereum blockchain, therefore we are unable to delete this personal information. If at any point you wish for Trust Wallet to delete information about you, you may contact us at [email protected]
If you delete your Wallet or addresses from the Trust Wallet Android mobile application, uninstall Trust Wallet mobile applications from your device, or request that your information be deleted, we still may retain some information that you have provided to us to maintain Trust Wallet or to comply with relevant laws.
We are committed to making sure your information is protected and have selected third-party vendors which use the Ethereum network, including Coinbase, Shapeshift, and Changelly, that help keep your Personal Information safe. Unfortunately, we do not control these third parties and therefore cannot guarantee complete security. We employ several physical and electronic safeguards to keep your information safe, including encrypted user passwords, two factor verification and authentication on passwords where possible, and securing all connections with industry standard transport layer security. Even with all these precautions, we cannot fully guarantee against the access, disclosure, alteration, or deletion of data through events, including but not limited to hardware or software failure or unauthorized use. Any information that you provide to us is done so entirely at your own risk.
ONLINE TRACKING AND HOW WE RESPOND TO DO NOT TRACK SIGNALS
Online tracking is the collection of data about an individual’s Internet activity used to deliver targeted advertisements and for other purposes. Some web browsers (including Safari, Internet Explorer, Firefox, and Chrome) incorporate a “Do Not Track” (DNT) or similar feature that signals to websites that a visitor does not want to have his/her online activity and behavior tracked. If an online service elects to respond to a particular DNT signal, the service may refrain from collecting certain personal information about the browser’s user. Not all browsers offer a DNT option and there is currently no industry consensus as to what constitutes a DNT signal. For these reasons, many website operators, including Trust Wallet, do not take action to respond to DNT signals. For more information about DNT signals, visit http://allaboutdnt.com.
INTERNATIONAL USERS AND VISITORS
Trust Wallet is hosted in the United States. If you are a user accessing the Services from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that through your continued use of the Services, which is governed by US law, you are transferring your Personal Information to the United States and you consent to that transfer.