Trust Wallet Network Support Update: Aion, Nebulas, and Viacoin

On January 31, 2024, Trust Wallet will end support for the following blockchains: Aion (AION), Nebulas (NAS) and Viacoin (VIA)

This decision is a result of an extensive evaluation based on several critical factors, including user engagement levels, network security risks, and the need to focus our resources on developing highly-requested features that enrich the Trust Wallet ecosystem. We want to reassure you that Trust Wallet continues to support ~100 blockchains and 10M+ assets, remaining your accessible and trusted gateway to the Web3 world.

What does this mean for existing Trust Wallet users?

If you have assets on the Aion, Nebulas, Viacoin blockchains, you’ll need to take action and move your assets to a different wallet address or import them to a platform outside of the Trust Wallet ecosystem.

You’ll need to take action prior to January 31, 2024 – or you risk losing your assets.

We’ll continue to have periodic reviews of our chain support, to increase the safety for our users and to allow us more time to #BUIDL the things our users want the most.

Reasons Behind Our Decision

As we phase out support for select chains, we want to share the comprehensive reasons for this move:

• User Engagement: Our analytics show minimal traffic and transactions on these chains from our user base.

• Stability Concerns: Reliance on a single public node, and observed instability challenge our standard of reliability and user security.

• Market Insights: Some chains have shown prolonged low interest according to CoinMarketCap rankings.

• Resource Allocation: Maintaining these chains has become resource-intensive, detracting from our ability to focus on and improve other in-demand features within Trust Wallet.

Want to remind you again that this move does not affect the existing support for the ~100 blockchain networks Trust Wallet currently supports or any existing features, both of which we will continue to improve and add additional chains & integrations for.

Options for Moving Your Assets

There are multiple options to securely maintain access to your assets. Let’s have a look at them. Send Your Assets to Another Address Outside

You can easily send your assets to another wallet address. For example, you can send your assets to an address on a centralized crypto exchange such as Binance and many others.

Here are the steps:

• Obtain the wallet address where you want to send the assets to.

• Open Trust Wallet, search for the asset you’re sending.

• Select the asset and choose “Send”.

• Enter the address where you want to send the assets to (paste or use QR code scanner).

• Enter the amount (choose the “Max” option).

• Select “Next”.

• Following the remaining instructions including reviewing the details and confirming the transaction.

Depending on the networking the transaction could take a few minutes or much more. Be sure to periodically check the address you sent the assets to and be sure to reach out to our support team if you need assistance.

Back Up Your Secret Phrase, Then Import to a Wallet That Supports The Chain

Another option to maintain access to your assets is to use a wallet that has support for them. For example, you can find a wallet that specializes in the assets that we are discontinuing support for.

In order to access your assets via another wallet, you'll do the following.

1. Obtain your 12-word secret phrase from Trust Wallet.

2. Import that secret phrase into another Web3 wallet that supports the assets in question.

Here’s how to get your secret phrase from Trust Wallet

• Select the wallet selector from the home screen.

• Select the three dots menu for the wallet.

• Choose the manual option.

• Read through the page and confirm your understanding by selecting the checkmark, then select “Continue”.

• Follow the instructions to back up your secret phrase (for example writing it down), and ensure to never share your secret phrase with anyone.

Now that you have your secret phrase, you can import it to another wallet that supports the assets that Trust Wallet is discontinuing support for.

Adapting for the Future

Our promise at Trust Wallet is to provide a secure and simplified Web3 experience. As we adjust our service offerings, we ensure that our commitment to this promise remains unchanged. We continue to support a wide range of ~100 chains and are eager to develop even more features that make your experience better.

We're grateful for your support as these changes take effect. Should you have any questions or need assistance, our support team is ready to help - you can reach them at https://support.trustwallet.com, or use the support link directly in the Trust Wallet app. Thanks for your understanding as we continue to build a seamless Web3 hub and open ecosystem for everyone.

Need Help?

If at any time you need help or clarification on processes and dates, please reach out to our support team. Also note, we will NEVER ask you for your wallet’s secret phrase (seed phrase), so please never share this with anyone.