How to Stay Safe from Scammers

March 28, 2019

We want raise your awareness regarding the ever growing thread of crypto phishing attempts by showing you three of the most used scams out there. All these have in common that they usually ask you for your private information inform of your private key or seed phrase (also called recovery phrase). We have to remind you to:

Never Share Your Recovery Phrase or Private Key with Anyone.

The scammers pretending to be us or somebody else will have instant access to your wallet and will steal all your funds immediately!

How Can These Scams Look Like

So far we have identified a couple of ways scammers are trying to steal your funds. Some of their favorite tools include fake Facebook pages, Telegram giveaway groups or disguised phishing Websites. We will show you how to identify them and how you can help to fight back the scammers.

Facebook


These scams usually come in form of a Facebook page that sends out private messages or marks one of our users where the scammer claims that the user has been chosen in some official giveaway and just has to visit a website to claim it. This usually leads to a fake Trust Wallet / MyEtherWallet page that immediately asks you to enter your private key or recovery phrase.

How to Protect Yourself

How to Fight Back

Always make sure to report the page to Facebook and also let us know about it too so we can share it with our internal anti-scam team.

Telegram

Scammers often pretend to be one of our moderators or Trust Wallet team members and message you directly claiming that they can help you with your problem. They usually disguise as our founder Viktor but have also impersonated other staff


Scammers usually claim to recover your funds or fast track your support ticket which always involves them asking for your private key or recovery phrase. Trust Wallet moderators or staff will never ask you for your recovery phrase or private key.

Recently we have also seen an influx of fake Telegram giveaway groups that just invite users out of our official Telegram channel and lure them to visit phishing websites through competitions or giveaways. Trust Wallet will never invite you in any special Telegram giveaway group.

How to Protect Yourself

How to Fight Back

Whenever someone Messages you who hasn’t messaged you before, you get the REPORT SPAM option on the top of the Message. The same works for unwanted group invites. Please don't post any photos or pictures of scammers in our Telegram group as this only confuses new users. Message an Admin directly if you want to report someone.

Phishing Websites


The other common thing you will encounter are phishing websites impersonating our official Website, Blog or Medium site. They usually appear and look like our official sites, but are actually malicious phishing websites. They usually add another subdomain level or use a somewhat similar domain name to fool users.

How to Protect Yourself

How to Fight Back

Bookmark our official domains trustwallet.com and trustwallet.com/blog in your favorite browser so you always know that you are not on a phishing website. If you spot a phishing website make sure to Contact Us immediately.  

Take These Rules

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