Merry Christmas Trust Wallet Community! We are reaching out to all of you today not only to wish you a happy holiday, but also to give out a warning regarding the ever growing thread of Crypto phishing attempts. There has been a recent wave of fake Facebook pages and Telegram groups, claiming to host official Trust Wallet giveaways or promotions. They usually ask you to give them your Private Key or Seed Phrase (also called 12 words / Backup phrase). We have to remind you to:
Never Share Your Seed Phrase or Private Key with Anyone.
The scammers pretending to be us or somebody else will have instant access to your wallet and will steal all your funds immediately! Continue reading to find out more about some of the common scams that are being used and what you can do to help us fight back the scammers!
So far we have identified a couple of ways scammers are trying to steal your funds. Some of their favorite tools include fake Facebook pages, Telegram giveaway groups or disguised phishing Websites. We will show you how to identify them and how you can help to fight back the scammers.
These scams usually come in form of a Facebook page that sends out private messages or marks one of our users where the scammer claims that the user has been chosen in some official giveaway and just has to visit a website to claim it. This usually leads to a fake Trust Wallet / MyEtherWallet page that immediately asks you to enter your private key or seed phrase.
Always make sure to report the page to Facebook and also let us know about it too so we can share it with our internal anti-scam team.
Scammers often pretend to be one of our moderators or Trust Wallet team members and message you directly claiming that they can help you with your problem. They usually disguise as our founder Viktor but have also impersonated other staff
Scammers usually claim to recover your funds or fast track your support ticket which always involves them asking for your Private Key or Seed Phrase. Trust Wallet moderators or staff will never ask you for your seed phrase or private key.
Recently we have also seen an influx of fake Telegram giveaway groups that just invite users out of our official Telegram channel and lure them to visit phishing websites through competitions or giveaways. Trust Wallet will never invite you in any special Telegram giveaway group.
Whenever someone Messages you who hasn’t messaged you before, you get the REPORT SPAM option on the top of the Message. The same works for unwanted group invites. Please don't post any photos or pictures of scammers in our Telegram group as this only confuses new users. Message an Admin directly if you want to report someone.
The other common thing you will encounter are phishing websites impersonating our official Website, Blog or Medium site. They usually appear and look like our official sites, but are actually malicious phishing websites. They usually add another subdomain level or use a somewhat similar domain name to fool users.
Bookmark our official domains trustwallet.com and trustwallet.com/blog in your favorite browser so you always know that you are not on a phishing website. If you spot a phishing website make sure to Contact Us immediately.
But we will announce these on our official media channels only