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Introducing Priority Support: Unlock Faster Help with TWT
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Hold and lock 50+ TWT to unlock Priority Support - faster expert help, 24h response time, and exclusive access to our AI tool for simpler transaction management.
At Trust Wallet support has always been a cornerstone of the user experience. Now, we’re taking it further with Priority Support, available exclusively to Trust Wallet Token (TWT) holders who hold and lock 50 or more TWT.
Priority Support means you get:
Priority Assistance - Your support tickets are prioritized and answered by our specialists within 24 hours.
AI Transaction Checker - A new AI-powered tool that instantly analyzes your transactions, explains what happened, and helps you stay in control.
Once you hold at least 50 TWT and lock it in Trust Premium, simply visit twtholders.trustwallet.com and connect your wallet to get started with Priority Support.
If you don't have any TWT or simply need more to meet the 50 token threshold, be sure to download the latest version of Trust Wallet and follow our easy instructions to buy TWT, or swap crypto for TWT.
Why Priority Support?
Crypto should feel empowering, not overwhelming. Transactions don’t always go as planned, fees can be unclear, and timely answers are essential when your assets are on the line. That’s why we introduced Priority Support, giving eligible TWT holders access to faster help, smarter tools, and a more personalized Trust Wallet experience.
This milestone marks the evolution of TWT into more than just a token, setting the stage for a powerful utility roadmap ahead.
To explore TWT’s upcoming utilities, read the vision here.
What Is Trust Premium?
Trust Premium is Trust Wallet’s new loyalty experience that rewards you for your ongoing activity in Web3. The more you use Trust Wallet (swapping, staking, or exploring new features) the more Trust Points (XPs) you earn.
By locking TWT, you can level up through Premium tiers to access exclusive perks like Priority Support, AI-powered features, and other benefits designed for our most loyal users.
Have Enough TWT but Haven’t Locked Yet? Start Here
Important Note: Eligible holders are Trust Wallet users with 50 or more TWT in their connected wallet.
Go to Trust Wallet
Open the Discover tab
In top left corner tap Trust Premium
Tap the "Lock TWT" button
Lock the TWT amount you've acquired (at least 50 TWT)
Select “Confirm” and follow the remaining steps
Already Locked 50+ TWT? Here’s What to Do Next
Connect the wallet holding your locked TWT (via Trust Premium)
You’ll be redirected to the Priority Support dashboard
For AI-powered transaction assistance → click “Explore Now” in the ‘What happened with my transaction?’ section
For Priority Support → click “Create Support Ticket”
You’ll first receive instant help from our chatbot.
If further assistance is needed, your request will be fast-tracked to a specialist, with a guaranteed response within 24 hours.
Need More TWT? Swap to Access
You can easily connect your Trust Wallet at twtholders.trustwallet.com. If your balance is below 50 TWT, you’ll receive a notification with a button to "Get TWT". Here is how to proceed:
Mobile Version:
Tap → “Get TWT”
You’ll be redirected to the swap screen in Trust Wallet
Select the token you want to swap from (e.g., BNB, USDT, USDC)
Enter the swap amount to bring your balance above 50 TWT (add a little extra for fees)
Tap "Continue" and approve the transaction
Once the transaction confirms, check your updated TWT balance in Trust Wallet
Lock at least 50 TWT in-app through Trust Premium
Return to twtholders.trustwallet.com, connect your wallet, and access Priority Support
Desktop Version:
Click → “Get TWT”
Connect your wallet to PancakeSwap and select the BNB Smart Chain (BSC) network
Choose TWT as the token to receive and select the token you want to swap from (e.g., BNB, USDT, USDC)
Enter the swap amount to bring your balance above 50 TWT (add a little extra for fees)
Approve the transaction, then click "Confirm Swap"
Once the transaction confirms, check your updated TWT balance in Trust Wallet and lock the amount you acquired in-app through Trust Premium
Return to twtholders.trustwallet.com, connect your wallet, and access Priority Support
Stay Tuned for More
Priority Support is only the first step in unlocking the full potential of TWT. Connect your wallet today to experience it, and watch as we continue building more ways for TWT to deliver value and utility.
For a deeper look at what’s ahead, read the vision here.
FAQs
1. What is the Trust Wallet Help Center (twtholders.trustwallet.com)?
The Help Center is Trust Wallet’s official support site where all users can find guides, FAQs, and direct access to our support team. With Priority Support, eligible TWT holders get added features like faster responses and access to the AI Transaction Checker.
2. Do I need TWT to get help from Trust Wallet?
No. All users can access the Help Center and receive support. Holding and locking 50+ TWT simply activates Priority Support, giving you priority assistance and AI-powered transaction checking.
3. What is a Support Ticket?
A support ticket is a request you submit through the Help Center when you need assistance. It allows you to describe your issue in detail and share relevant information with our support team.
Once submitted, the ticket is tracked in our system so you can receive updates and responses. With Priority Support, tickets from eligible TWT holders are prioritized and answered within 24 hours.
4. What is the AI Transaction Checker?
It’s an AI-powered tool that reviews your transactions and explains what happened in plain language, helping you spot issues and stay in control of your funds.
5. Does Priority Support guarantee that my issue will be solved?
Our team will always do their best to resolve your issue. Priority Support guarantees that your inquiry will be answered within 24 hours, with priority access to our specialists.
6. Is Priority Support available everywhere?
Priority Support is available globally, but some Buy/Swap options for TWT may depend on your region and provider availability.
7. What does locking and unlocking TWT mean?
Note: Locked TWT can only be unlocked after 3 days.
Locking TWT means staking (temporarily holding) your Trust Wallet Tokens to access exclusive benefits like Priority Support or to earn rewards. When you lock TWT, it remains yours. You just can’t transfer or spend it until you unlock it.
Unlocking TWT means withdrawing or unstaking your tokens after the lock period ends, making them available for use or transfer again.
Disclaimer: Content is for informational purposes and not investment advice. Web3 and crypto come with risk. Please do your own research with respect to interacting with any Web3 applications or crypto assets. View our terms of service.
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Note: Any cited numbers, figures, or illustrations are reported at the time of writing, and are subject to change.