Managing crypto means keeping track of transactions, balances, networks, swaps, and more. When you want to understand what’s happening, or how to do something in the first place, getting the right information matters.
That’s where AI-powered support comes in.
You can ask questions like “Why is my transaction still pending?”, “Why isn’t my token showing?”, or “What happened to my swap?” AI support can help you understand what’s happening and walk you through troubleshooting steps, directly in Trust Wallet.
You can find AI support by swiping right from the home tab to open the sidebar, so it’s easy to get help whenever you need it.
Personalized support for your wallet
AI support can give you guidance based on the wallet activity behind your question. With your approval, it can access relevant wallet and transaction information to better understand your situation. With your approval, it can check relevant wallet information, such as your wallet addresses and token balances, your recent completed transactions on a network, and the status of your swaps, cross-chain swaps and buy/sell orders. So instead of a generic answer, you get help that explains what’s happening with your wallet.
If a transaction is pending, it can check its status and explain what that means. If a token isn’t showing in your balance, it can look at the relevant network and token information. If you’re checking on a swap, it can help you understand the status across the relevant transaction and provider.
It can also explain gas requirements and network selection, and flag known issues affecting a network or feature, so you’re not troubleshooting something that isn’t on your end. This gives you guidance that’s relevant to your activity, your wallet, and what you’re trying to do.
From AI guidance to human support
AI support is designed to make getting help easier, but our human support team is still here when you need further assistance.
If your question needs a closer look, you can continue the conversation with Trust Support. With your consent, relevant conversation and diagnostic context can be passed to the support team, so you don’t have to repeat everything you’ve already explained. You’ll always know who you’re talking to: replies from the support team are clearly marked, and the conversation continues in the same place, in the app.
It’s a more connected support experience. AI support how to resolve it, with a human there when you need further assistance.
A note on AI output: AI support can be wrong. Like any AI, it can make mistakes or surface inaccurate information. If AI support doesn’t flag an issue, that doesn’t mean there isn’t one. Always verify anything important before acting on it. AI support output is not financial advice.
Your keys stay yours: Trust Wallet AI and Trust Support will never ask for your Secret Phrase or private keys. You won’t need to share them to get help.
Disclaimer: Trust Wallet AI is an artificial intelligence feature built into the Trust Wallet app. It is provided for informational and convenience purposes only and does not constitute financial, investment, tax, or legal advice. Trust Wallet AI provides information only. It does not recommend, endorse, or advise on buying, selling, or holding any asset, does not assess whether anything is suitable for you, and does not tell you what to do. All decisions are yours. To generate outputs, AI support shares the following with our AI infrastructure provider: your messages and its replies, the conversation language, your wallet type, any details you provide (such as a token, network, amount or transaction hash), the status of your own support tickets if you ask about them, and your app version and platform if your app is out of date. If you allow it to check your wallet, it also shares your wallet addresses, token balances, an internal wallet identifier, recent completed transactions, swap and buy/sell orders and, on TRON, account permissions. Your name, email and device ID are not shared. Conversations are also sent to a separate AI model for automated quality review, including your messages, the replies and your country, but not the results of wallet checks. Outputs may be inaccurate, incomplete, or outdated and should not be relied on as the sole basis for any decision. Risk signals such as look-alike tokens, low liquidity, or potential honeypots are informational flags only, not a guarantee of safety and the absence of a flag does not mean an asset or transaction is safe. Market and portfolio data may be sourced from third parties and may be delayed or inaccurate. Every transaction requires your explicit review and confirmation, and Trust Wallet AI has no access to your private keys and cannot move your assets. Availability may vary by jurisdiction and is subject to change. You are solely responsible for independently verifying any information provided to you including token identity, contract addresses, and transaction details before signing or confirming any transaction. Subject to our Terms of Service and Privacy Policy.
